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Mystic Labs is an industry-leading manufacturer of premium products. Mystic Labs™ is now your one-stop shop for the highest-quality products. Our dedication to quality happens in-house, where we formulate, manufacture, package, and ship all our products in the United States from our 100,000-square-foot manufacturing space located in sunny Tampa, Florida. Our goal is to make our premium products accessible to you – because you deserve to feel a total sense of comfort and peace of mind all the time.
All Mystic Labs™ orders will be shipped out of our Fulfillment Center in Tampa, FL, within 1-3 business days (Monday-Friday only, excluding holidays) of your payment processing successfully. The delivery time frame of your package will depend on the shipping method you select at the time of checkout.
Shipping fees are calculated after all discounts and before taxes.
We do not ship outside the United States at this time.
Our team works to make sure that you’ll receive your packages as quickly as possible. Our expedited shipping may arrive later than expected due to carrier delays beyond our control.
APO and APE military addresses cannot select expedited shipping.
Once your order ships, you will be notified via email with your tracking information so that you may stay up to date with the delivery of your shipment.
Shipping and processing times may be lengthened during busy sale times and Holiday seasons that create a high volume of orders. All delivering carriers do not ship on the following holidays regardless of whether you’ve selected expedited shipping:
Thank you again for choosing Mystic Labs! We are here to help you in any way we can, and if you have any questions, you can reach us at 1-844-900-0528.
*Excluding Hawaii
During the 30-day refund period, there are no exceptions to this policy. Providing you have purchased a product from our online store, we will issue you a full refund during this time.
Please note, if the same person requests numerous refunds or we suspect illegitimate refund requests, we will look deeper into the issue and may stop supplying products to that person.
Yes, should you want to exchange your product for a product of equal or lesser value during the 30-day refund period, you are able to do so.
If you choose to exchange your product for a product of lesser value, we will not refund the difference. For example, if your product costs $99.99 and you exchange it for a $49.99 product, we will not refund you back $50.
Please fill out the contact form for the address to return the product to.
Mystic Labs is constantly striving to improve product effectiveness, diversity, and affordability for all. We stand behind all of our products. To that end, Mystic Labs will gladly refund any product that was purchased directly from our online store at MysticLabsD8.com for up to 30 days from the day of purchase.
However, if a customer purchases a Mystic Labs product in-store or from another website (not from MysticLabsD8.com) and wants a refund, they must see the store for the refund. Any customer who calls customer service or emails seeking a refund for a product purchased in-store will be referred to this refund policy.
Mystic Labs™ Military Discount Program proudly honors all active and retired military personnel. To show our appreciation for everything you do, we’re grateful to offer a 50 percent discount for all Active Duty (currently serving in the military), Veterans (formerly served in the Armed Forces), and Dependents (spouse or child of Active Duty/Veterans).
You will receive a discount on all future purchases once you sign up and are validated for our Military Discount Program. We hope our lab-tested, Hemp-derived THC products can provide you with greater comfort, relaxation, and peace of mind. We aim to offer a unique and high-quality selection of tasty gummies, easy-to-use vape carts, potent tinctures, and soothing pain gels that suit any lifestyle.
The expected delivery time for domestic orders will vary depending on the location of where the package is being sent but will be received between 5-10 business days. You will receive an email with a confirmation on when your item has been shipped. Click here to read our entire shipping policy.
Customers are not required to register to order Mystic Labs™ products. The only required information to place an order is your name, address, email address, phone number, and payment information. Your email address will only be used to send order and shipping confirmations.
All information that is entered is the sole ownership of Mystic Labs and will not be sold or distributed and is only used to process orders and to follow up with customers.
Customers acknowledge that follow-up phone calls can be made by company or third-party representatives, as well as an automated service.
When you place an order, we will request certain details so that we may process your order quickly and efficiently. In addition to your name, address, email address, and phone number, we will also need your payment information, such as a credit card or debit card number. Your contact details will only be used in case there is a problem with your order or if any other important information that we need to relay to you comes up.
Charges on your statement will appear as Mystic Labs 8449000528.
The information you provide to Mystic Labs will be used to send you order confirmation and shipping confirmation emails. Customer service inquiries will be responded to via email or telephone, whichever is your preferred method. We will only contact you in regard to your inquiries or orders.
We periodically offer special deals or discounts, which may be delivered by email or by physical mail. We respect your privacy, so if you are not interested in receiving special offers, you may opt out. See the ‘Opt-Out’ section below.
Your privacy is important to us. Personal information provided by you for orders and/or inquiries will not be sold to or shared with third parties. If your name, address, phone number, email address, or payment information changes, or if you simply no longer wish to purchase Mystic Labs, simply email customer support to make them aware of anything that needs to be corrected, deactivated, or moved.
Outside shipping companies are used to deliver your orders, such as USPS, UPS, and FedEx. An outside credit card processing company is used to process your payment information for goods and services. These third-party companies do not share or sell your private information and are only allowed to use your private information to process and ship orders.
We will comply with all law enforcement, courts, and other judicial systems in accordance with the law, and we reserve the right to disclose any private details to comply with the aforementioned parties.
As with most websites you visit, certain files are collected and stored digitally when you enter or leave. This information does not pertain to an individual’s identity. What is saved is an Internet Protocol (IP) address, operating system, time on site, click patterns, navigation patterns, age of people who are on the website, and demographics, as well as buying habits based on this data. This information is used to analyze web traffic and for third-party advertisers.
In addition, cookies are also collected. This is a small text file that is stored for record-keeping purposes and to make your experience more enjoyable. For instance, cookies will allow you to save shipping or payment information so it does not have to be reentered multiple times. This website is still fully functional even if cookies are disabled.
This statement covers Mystic Labs and its parent companies and does not apply to third-party advertisers or companies.
The safety of your personal information is paramount to us. When your orders are processed, and payment information is sent, it is encrypted with secure socket layer technology (SSL) to ensure that it is not hacked or intercepted by malicious parties.
We give you the opportunity to opt-out of receiving emails, physical mail, or newsletters from us. For instance, if you have purchased a product and do not wish to receive any future correspondence regarding discounts, specials, or marketing materials, you may opt-out of our database.
In addition, if you feel you would like to receive promotional material or marketing material after already opting out, you may email customer support and indicate that you would like to do so.
In the event that Mystic Labs or its parent companies are sold or acquired by an outside organization, personal information may go along with the asset transfer. If this occurs, you will be notified 30 days prior to the official transfer date, and you may move, delete, or change any information that you would like to if you choose to do so.
This is the Mystic Labs (the “Company”) Internet Privacy Policy. You can write to us at 8419 Sunstate Street, Tampa, FL 33634. We can be reached by email at compliance@globalwidget.com, or you can call us at (1-844-900-0528).
The Company knows that you care how information about you is used and shared, and we appreciate your trust in knowing that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting www.mysticlabsd8.com, you are accepting the practices described in this Privacy Policy.
This Privacy Policy governs and all other associated sites, certain electronic communications sent out by Company, and information you provide in any manner to Company.
This website is owned and operated by Global Widget, LLC. DBA “Mystic Labs.” If you visit this site and there is any dispute over privacy, it is subject to this Privacy Policy and our Terms and Conditions, including limitations on damages and application of the law of the states of Colorado, Virginia, Utah, Nevada, Connecticut, Vermont, and California. This Privacy Policy and these Terms and Conditions may change at any time and for any reason, and use of information that we gather now is subject to the Privacy Policy in effect at the time of use unless you are otherwise notified. We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.
The Company is committed to your right to privacy and to keeping your personal information private. You can visit our website without telling us who you are. However, because our website includes areas in which visitors can provide personally identifying information, we have developed this Privacy Policy to inform you of our policies and practices regarding information we collect about you. The information we learn from customers helps us personalize and continually improve your buying experience.
On some pages of this site, you can purchase products from us. The personal information that may be collected at these pages includes:
On certain pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the personal information collected about other people may include:
The Company also collects certain other information that cannot identify you personally when you visit our website. This information includes your IP address and your domain name. The Company and our associated sites log these IP addresses and domain names and aggregate them for system administration and to monitor the use of our various sites using various administrative and analytics applications.
We use the aggregated information to measure the number of visits to our site, the average time spent on our site, the number of pages viewed, geographic location, and various other site statistics. This monitoring helps us to provide a more useful and engaging online experience to visitors and helps us to improve the quality of our content.
We use cookies and other tracking beacons such as log files, web beacons, tags, and pixels in order to manage user accounts, to track actions, and for re-marketing purposes. A cookie is a small file that is sent out by a website, accepted by the user’s browser, and placed on the user’s hard drive. It is a common practice, and you can always set your browser to warn of cookies being placed, and then choose which cookies you want to accept (note that you may not be able to use certain parts of our site if you decide not to accept cookies). The Company and our associated sites use cookies and other tracking mechanisms to track user traffic patterns, products and pages viewed, searches made, and how you interact with the site when you click on various links and promotions throughout the site.
For reasons such as improving personalization of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
Your information will be used or disclosed in connection with any order you contemplate. When you place an order with us, we obtain certain information from you including, but not limited to, your telephone number, mailing address, and email address. We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, reporting adverse events to the FDA, sending postal mail and email as well as other direct marketing purposes, removing repetitive information from customer lists, analyzing data, providing marketing assistance, and providing customer service. These companies and individuals have access to personal information needed to perform their function but may not use it for other purposes.
We may share data, such as hashed email derived from emails or other online identifiers collected on our site(s) with our advertising partners for interest-based advertising. This allows our partners to recognize and deliver you ads across devices and browsers. You may opt out from this practice here: NAI’s Consumer Opt Out.
Your information may be used or disclosed to the Food and Drug Administration (“FDA”) or to entities regulated by the FDA relative to adverse events involving products or to enable product recalls, repairs, or replacements of products; to public health or legal authorities responsible for safeguarding public health or preventing injury or disease; or to health oversight agencies for activities such as audits, investigations, inspections, or other proceedings to monitor our operations.
You can register with our website if you would like to receive electronic communications (emails) from the Company. Every recipient of our electronic communications can quickly and easily “opt-out” of future such communications by following the instructions on any email we send. Account updates, order and shipping confirmations, and transactional emails are exempt from this policy as they are exempt from the CAN-SPAM Act of 2003.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order as described above and as otherwise provided by law.
As we continue to develop our business, we might sell or buy assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that either Mystic Labs or substantially all of its assets are acquired, customer information will be one of the transferred assets.
From time to time, we release account and other personal information when we believe it is appropriate to comply with law or to comply with a valid legal process (such as a search warrant, subpoena, or court order); enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of the Company, our users, employees, or others. This includes exchanging information with other companies and organizations for fraud protection.
The Company uses accepted, industry-standard security systems, software, and encryption technologies to protect against unauthorized access to our servers, equipment, and other components of our online presence. We appreciate your concerns about the security of your confidential online business transactions. The Company and all associated sites take security measures to protect any information passed between our site and your computer during ordering sessions; however, we cannot guarantee that any electronic commerce is totally secure. We will take measures to secure and protect all customer-specific information from loss, misuse, and alteration. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
We also have in place privacy protection control contractual obligations with our vendors designed to ensure that personal data is protected from unauthorized access or disclosure. All the Company employees must abide by the Company’s Privacy Policy. Only authorized employees are permitted to have access to personally identifiable data about website visitors, and that access is limited to what is reasonably needed to perform an employee’s responsibilities, such as providing updates or notices or customer service. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination.
We never collect information from anyone we know to be under 21, and no part of our website is designed to attract or market to anyone under 21. All sites require affirmative action by the user to verify that the user is at least 21.
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
From time to time, the Company may link to other websites not affiliated with Mystic Labs. The Company attempts to link only to those websites which also respect a visitor’s privacy and the goals of the Company. However, the Company cannot be responsible for the content or policies of third-party websites. Please check with these third-party organizations or companies for their specific privacy policies. If you find inoperable links or are concerned about any of these sites, please inform the Company by contacting us through our CONTACT page.
California
Colorado
Virginia
Utah
Connecticut
Nevada
Vermont
If you are a resident of any of these states, you have the following rights:
For requests related to either right enumerated above, please use this link: https://globalwidget.com/ccpa-data-deletion-request/ and complete the requested paperwork to initiate the process.
If you would like to contact Mystic Labs about correcting information we might have collected, or if you have any questions about this Privacy Policy, please email us at compliance@globalwidget.com.
Phone: 844-900-0528
Email: Help@MysticLabsD8.com
Live Agent Available: 8:30am - 4:30pm EST M-F
Please be sure to follow up with UPS to confirm shipping information.
8419 Sunstate St
Tampa, FL 33634